What does Awa do?
Awa is designed to help you quickly and easily find the information you need on this website. It searches only this site and selected support materials to answer your questions, ensuring you get accurate and relevant responses.
How to interact with Awa
Awa will greet you and give you some information about itself. You can ask it questions about our rubbish & recycling services, landfill, and anything else related to waste services in Lower Hutt.
Why have you added Awa to the website
We’ve added this feature to make council services more accessible, efficient, and responsive—helping residents get the information they need, when they need it, while supporting our commitment to innovation and continuous improvement.
Privacy
Awa doesn’t need your name or contact details (phone/email) to answer your questions. You may be asked for your address if your questions are about collection days or calendars.
Any chats you have with Awa will be stored and handled in accordance with Hutt City Council’s Privacy Policy and the Airgentic Privacy Policy.
Accuracy of information
Any information provided by Awa should be verified by visiting the links included with replies.