FAQs

Frequently asked questions

Yes, you can swap your bin for a different size. If you’d like to arrange this, please log a request via our bin enquiry form.

Please note, from 1 July – 31 March each year a service fee will apply for the change:

  • 1x bin (recycling or rubbish) - $103.00
  • 2x bins (recycling and rubbish) - $155.00

Note: There’s no fee to change your existing 120L or 240L rubbish bin for a smaller size.

Your rates will not reflect your new bin sizes until 1 July 2023. There is no difference in the price between the 120L and 240L recycling bins.

See our Bin Deliveries section for more details or a refresher about our service

Each household can have a second blue crate, to cater for larger glass volumes. Please note, from 1 July – 31 March each year there is a one-off service fee of $41 for an additional glass crate to be delivered.

We may also be able to help if you have a need for additional recycling/rubbish disposal capacity. Relevant service fees apply.

Please complete the bin enquiry form using the “I need an additional glass crate or bin” option and supply details.

Lower Hutt’s kerbside service is funded through targeted rates on each residential property. For rubbish, the cost will depend on which size of bin you have at your property.

ServiceBin SizeCharge
Rubbish80L$105.00
 120L$148.00
 240L$296.00
Rubbish - Properties able to be serviced but not serviced $105.00
Recycling (120L and 240L) $111.00
Green Waste $101.00

The new service has greatly increased the recycling capacity of most households so the council-run community recycling stations were no longer necessary. They also were often heavily contaminated.

Your bin may not have been emptied if:

  • it wasn’t on the kerbside by 6am
  • it was overfilled, or
  • it had unacceptable items in it (it had a red tag attached to it), or
  • the wrong bin was out (you can check this by searching your address on the toogoodtowaste.nz homepage).

If you've checked and the correct bins were out on time, then please log a request via our Report a Problem tool and select the "Rubbish or Recycling Non Collection of Bins" option  then specify which bin/s were not collected in the additional information. Your call will then be logged and passed onto our provider for resolution.

Please leave out your bins until at least the end of the following day so that our service provider can return and empty the bin.

Please let us know via bin enquiry form with your selections and we can arrange this for you.

Your bins should be out on the kerb by 6am on your collection day, or you can put them out in the evening before collection day. It’s advisable to bring your bin back inside your property within 24 hours of your rubbish, recycling or garden waste being collected.

If you can’t get your recycling and rubbish to the kerb for collection due to a disability or medical reason and you have no one to put it out for you, we can help. Please let us know via our bin enquiry form and we’ll work together to make sure your bins get collected.

If your collection day falls on either Good Friday, Christmas Day (25 December) or New Year’s Day (1 January), then your collection will take place on the first Saturday immediately after the public holidays. Collections will take place as normal on all other public holidays.

Your landlord pays for the rubbish and recycling bins as part of the property’s rates. If you want to change the size of your bins, please talk to your landlord.

You can still request assistance for kerbside collection due to a disability or medical reason if you are a tenant. Please let us know via our bin enquiry form and we’ll work together to make sure your bins get collected.

Yes, when you first visit the web app on mobile you should be prompted to add the app to your homescreen. If you've dismissed the prompt you'll be asked again after at least a week.

Note:  This is a 'progressive' web app so no install is required the website simply uses the functionality of your phone so is not invasive to your privacy.

If you'd like to add the app manually, please follow the below instructions for your device.

iOS

  1. In Safari, go to www.toogoodtowaste.nz
  2. Tap the Share icon (the square with the arrow pointing out of it) at the bottom of the screen.
  3. Tap Add to Home Screen.
  4. Follow the onscreen instructions.

Android

  1. In Chrome, go to www.toogoodtowaste.nz
  2. Tap the three vertical dots at the top of the screen.
  3. Tap Add to Home Screen.
  4. Follow the onscreen instructions.

Only the blue crates are used for glass collection. A collection of old green crates was run in late February 2022, but if you still have an old green recycling crate, this belongs to you and you may want to repurpose it.

If you’d like to opt in for the green waste collection, you can request it via our bin enquiry form.

Green Waste bins are collected every four weeks.

Please note, from 1 July – 31 March each year there is a service fee of $103 to get a new green waste bin delivered.